Sales Manager

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Foodservice Systems division is a world-leading supplier of kitchen facilities, equipment and supplies solutions. As a full system manufacturer, distributor and program management partner, we supply global chains in the quick-service restaurant, convenience store and supermarket segments, helping to manage unit growth and upgrade their facilities.

**Candidates must currently be fully authorized to work in the United States without needing sponsorship**

About the job

SUMMARY
Manages and directs customer account support and sales activities relative to distribution and direct sourcing of products. 

Your tasks

ESSENTIAL DUTIES AND RESPONSIBILITES• Maintaining relationships with customer field contacts and key corporate departmental decision-makers to assure complete understanding and knowledge of customer operational and menu objectives / plans and customer political atmosphere 
• Coordinating logistics of resupply distribution and rollout programs with customer and internal Operations to ensure identification and execution of delivery schedules, costs, and optimum allocation of resources  
• Maintaining of relationships with customer 3rd party service providers and related reporting and data management.  
• Coordinating and communicating results of all new product Ops testing and taking immediate action to resolve any product performance issues that may arise during the test period 
• Assisting in developing and coordinating training education associated with new product development and rollouts 
• Coordinating the creation of annual catalogs and promotional mailings 
• Investigating and determining cause of customer initiated issues related to product functionality and / or service levels and providing timely internal and external communication of corrective actions implemented 
• Serving as liaison between field customers and all associated company departments as required   
• Attending and/or coordinating customer and industry related trade shows and conventions 
• Reliable attendance is a must 
• Ability to travel 
• Other duties as assigned 

Requirements

KNOWLEDGE, SKILLS AND ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Management - Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources. 
• Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. 
• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems 
• High Language Skills - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 
• Intermediate Mathematical Skills - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.  
• High Reasoning Skills - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  
• Computer Skills – MS Word, MS Excel, PBS, Microsoft Access, NITPIK and EIS system knowledge 

EDUCATION and/or EXPERIENCE 
• BS/BA Degree (Experience may substitute for Education) 
• 2 years’ experience 
• CFSP – Highly desirable but not required 

SUPERVISORY RESPONSIBILITIES  
•    Does not supervise staff

Candidates must currently be fully authorized to work in the United States without needing sponsorship

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