Sales Support Specialist

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

About the job

We are seeking a highly motivated and detail-oriented Sales Support Specialist to join our dynamic Sales and Marketing team. This critical role is essential in ensuring the successful development and implementation of key initiatives. The ideal candidate will have a strong background in sales operations, partner marketing and customer relationship management. 

Your tasks

Sales Operations: 

• Develop and manage the onboarding roadmap for new sales team members. 
• Support sales reporting and marketing efforts, including creating PowerPoint presentations, newsletters, and managing the sales toolkit. 
• Coordinate graphic requests between sales and design teams. 
• Opportunity Meeting coordination and support.   
• Manage roadshow van logistics and customer portal coordination. 
• Oversee sales agreement holders and ensure compliance. 
• Key Account Customer support engagement. 
• Lead general process improvement initiatives. 

Partner Marketing Guidance: 

• Develop and maintain scorecards, brand guidelines, and Minimum Advertised Price (MAP) policy documents. 
• Conduct audits and perform other duties as assigned. 

CRM/Salesforce Support: 

• Manage lead generation and sales reporting. 
• Provide ongoing support and training for CRM/Salesforce users. 

Requirements

• Bachelor’s degree in Business, Marketing, or a related field. 
• Proven experience in CRM/Salesforce management. 
• Strong analytical and problem-solving skills. 
• Excellent communication and interpersonal skills. 
• Ability to work independently and as part of a team. 
• Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word). 

What we offer you

• Competitive salary and benefits package. 
• Opportunities for professional growth and development. 
• A collaborative and supportive work environment.