Customer Quality Engineer

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Home Solutions division is the world’s leading provider of smart systems for domestic kitchens. Drawing on a long history of reliability and expertise, we help our partners enhance their businesses and provide outstanding kitchen and cooking experiences to our consumers by offering complete solutions for food preparation and cooking.

About the job

To reach our ambitious targets and guarantee the highest quality in our markets, we are currently looking for a Customer Quality Engineer who will be in charge of managing some customers with the objective to reduce the percentage of defectiveness of our products and non-quality costs.

This role is based in Fabriano (AN), Italy and reports to the Head of Quality Hoods.

Your tasks

• Ensure customer expectations and contractual Quality requirements are met, checking their application in all the Project phases;
• Ensure the continuous improvement processes, promoting changes aimed at increasing effectiveness and efficiency;
• Ensure proper interface management with Customers for Quality aspects;
• Contribute to measure customer satisfaction by interfacing the clients on specific projects if needed;
• Ensure the execution of audits (internal and external) on Projects;
• Ensure proper improvement action plans as per Customer Satisfaction results;
• Ensure proper analysis, escalation and management of important quality issues in processes, products and systems installed and/or delivered to customers concerning the project;
• Ensure the analysis of project-related non-conformities and monitor the implementation of relevant corrections and corrective actions;
• Coordinate the closure of non-conformities with other relevant Quality units;
• Ensure that the fulfilment of customer quality requirements is demonstrated and provides relevant evidence to customers, certification bodies and safety authorities;
• Ensure follow-up across the whole project lifecycle from bidding 'till the end of the service contract to ensure the expected quality level.

Additional / Special Duties

• Give support and share best practices within the Home Solutions Division;
• Contribute to the Global Quality Strategy by providing all the Project Quality Assurance elements.

Requirements

• Bachelor's degree in Engineering or equivalent technical background;
• 2 or 3 years of experience within industrial environments on similar Quality roles;
• Fluent in English;
• Strong teamwork orientation to reach the targets, ability to influence and collaboration across all levels of the organization;
• Goal oriented, good organizational and planning skills;
• High analytical and problem solving skills;
• Positive attitude towards the Customer;
• Capability to understand and manage contractual quality requirements concerning the project;
• Proactive person with good communication skills;
• Knowledge of root cause analysis tools: 8D, 5Ws, Ishikawa, Six Sigma
• Knowledge of ISO 9001 (new edition), ISO 14001 (new edition) and ISO 45001;
• Proficient at Microsoft Office Suite;
• Good knowledge of statistical tools (i.e. Minitab);
• Knowledge of SAP;
• Able to travel abroad extensively.

What we offer you

• Opportunity to work in an international and dynamic industrial environment;
• Continuous training and development in Quality methodologies;
• Exposure to cross-functional projects and collaboration with global teams.

Contact details