E-Commerce Project & Feature Specialist

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Foodservice Systems division is a world-leading supplier of kitchen facilities, equipment and supplies solutions. As a full system manufacturer, distributor and program management partner, we supply global chains in the quick-service restaurant, convenience store and supermarket segments, helping to manage unit growth and upgrade their facilities.

About the role

In this role, you’ll take ownership of selected webshop features and play a key part in improving how our global online shops perform both technically and commercially. 

You’ll work at the intersection of business, user experience, and technology, making sure every new feature drives measurable business impact and enhances how our customers interact with us. 

While you’ll work closely with developers and IT teams, this is not a purely technical role: It’s about understanding needs, defining priorities, and connecting features to business KPIs such as engagement, conversion, and efficiency. 

You’ll help ensure our webshops continuously evolve in a way that supports our customers, internal teams, and long-term growth strategy. 

This role offers plenty of room to shape, learn, and grow with opportunities to expand into analytics, process optimization, or strategic feature ownership over time. 

Your tasks

Feature Management & Business Impact:

• Translate business goals into clear feature concepts and measurable outcomes. 
• Connect new functionalities to relevant KPIs (e.g. adoption, order frequency, search success, user satisfaction). 
• Track performance post-launch and identify opportunities to improve efficiency or usability. 
• Coordinate feature implementation with developers and our ERP (PBS) teams. 
• Support documentation, go-live planning, and version tracking. 

Project Coordination:

• Work closely with developers, ERP (PBS) teams, and internal stakeholders to deliver high-quality releases. 
• Manage timelines, testing, documentation, and go-live preparation. 
• Ensure cross-functional alignment and clear communication throughout each project phase. 

Testing & Quality Assurance: 

• Conduct functional and regression testing to ensure reliability and stability. 
• Validate that new features deliver their intended value and that nothing else is disrupted. 
• Spot and communicate issues early to maintain performance and user satisfaction. 

Continuous Improvement & Collaboration: 

• Monitor feedback and usage data through available reports and dashboards. 
• Identify patterns or pain points and translate them into improvement ideas. 
• Collaborate with regional and global teams to share learnings and ensure consistency. 

Your profile:

• Bachelor’s degree in digital management, E-Commerce, or a related field
• Experience in digital projects, e-commerce, or cross-functional collaboration
• Curiosity and willingness to learn how our ERP-driven webshops work end-to-end
• Strong understanding of how digital features influence business KPIs and user experience
• Analytical mindset with the ability to interpret basic data and connect insights to business actions
• Familiarity with Azure DevOps or similar project management tools
• Excellent English communication skills, German is a plus 
• Most importantly: an open, curious, and motivated personality that enjoys solving problems and taking ownership

What we offer you

• A meaningful role at the intersection of business and technology, where you’ll actively shape how our global webshops evolve and improve
• An international organization with a stable market position, recognized as a leading provider of products and solutions for professional foodservice
• Opportunities for professional development, with room to grow into strategic areas such as analytics, process optimization, or feature ownership
• Modern workplace tools and comfortable working conditions that support efficiency and collaboration
• A friendly and inclusive work environment, where openness, curiosity, and ownership are valued
• Flexible working hours and hybrid work options, allowing for a healthy work-life balance
• Daily collaboration in English, with exposure to global teams and cross-functional projects

Contact details