Resupply Coordinator

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Date: Nov 13, 2026

Location: Gdynia, PL

Company: franke

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Foodservice Systems division is a world-leading supplier of kitchen facilities, equipment and supplies solutions. As a full system manufacturer, distributor and program management partner, we supply global chains in the quick-service restaurant, convenience store and supermarket segments, helping to manage unit growth and upgrade their facilities.

 

About the job

Resupply Coordinator role will involve providing comprehensive support to customers in the Polish and German-speaking markets, including processing and managing orders, responding to product-related inquiries, and maintaining communication via phone and email. The employee will be responsible for monitoring order fulfillment, resolving delivery-related issues, and handling customer complaints, returns, and sales document corrections in close cooperation with other departments across the company. Additionally, they will ensure data accuracy within company systems, support the translation of customer-facing materials into Polish, and contribute to the continuous improvement of operational and digital ordering processes.

Your tasks

• Independently manage and process customer orders and inquiries within the Resupply business, with a focus on the Polish and German-speaking markets.
• Provide professional customer support via phone and email regarding products, orders, delivery dates, and product availability.
• Process and follow up on customer orders received through various sales channels, including our webshop.
• Handle customer complaints, returns, credit notes, and invoice corrections in accordance with established procedures and approval processes.
• Proactively resolve delivery discrepancies and outstanding customer issues in close collaboration with Logistics, Supply Chain, Finance, and other internal departments.
• Maintain accurate customer and order data, ensuring a high level of data quality across our systems.
• Support the translation of customer communications, promotional materials, and other relevant content into Polish.
• Contribute to the continuous improvement of operational workflows and digital ordering processes.

Requirements

• Completed commercial or business-related vocational training, or an equivalent qualification.
• Previous experience in customer service, inside sales, or order management.
• Excellent Polish and German language skills, both written and spoken, as well as good English communication skills.
• Proficiency in MS Office and ideally experience working with ERP systems.
• Strong commercial awareness combined with a structured, accurate, and reliable working approach.
• Excellent communication skills, a customer-oriented mindset, and the ability to handle challenging situations professionally.
• Ability to prioritize tasks, manage a high volume of customer requests, and independently identify and implement solutions.
• Strong team spirit, flexibility, and willingness to learn new systems and processes.

What we offer you

  • Become part of a global organization with strong brands and a leading market position.
  • Work in an international environment where your language skills and customer focus make a real impact.
  • Enjoy a high level of autonomy and responsibility in managing customer relationships and ordering processes.
  • Collaborate with experienced colleagues in various roles and countries.
  • Gain access to learning and development opportunities that support your professional and personal development.
  • Share your ideas and actively participate in improving customer experiences and business processes.
  • Benefit from a friendly work culture that fosters teamwork, open communication, and continuous improvement.
  • Receive a competitive remuneration package and attractive employee benefits (private healthcare, subsidized sports cards, yoga classes, free physiotherapy consultations, and holiday subsidy).
  • Enjoy flexible working conditions that support work-life balance.
  • Use modern work tools.

Contact details

For more information see:  www.wesco.ch

 

 

            

 

Important information for all executive search companies, headhunters and HR consultants

The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.