Quality and Service Director APAC

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Foodservice Systems division is a world-leading supplier of kitchen facilities, equipment and supplies solutions. As a full system manufacturer, distributor and program management partner, we supply global chains in the quick-service restaurant, convenience store and supermarket segments, helping to manage unit growth and upgrade their facilities.

About the job

Are you a strategic leader with a passion for quality and continuous improvement? We are looking for a dynamic professional to take the helm in driving transformative improvements across our Products quality and Services, ensuring excellence in every facet of our operations. 

Your tasks

• Drive Product Quality and Service Improvement : Identify critical focus areas to boost performance, ensuring the right resources, processes, and support are in place. Prioritize both corrective and preventive solutions, ensuring knowledge gained from issue resolution is shared and embedded in our knowledge base to avoid past mistakes. 
• Strategic Development: Develop and implement strategies to enhance customers' understanding of safety, product reliability, and service-related issues.
• System Implementation: Take charge of establishing, implementing, and maintaining effective quality systems within the company. 
• Service Managament: Direct and control After Sales Service to enable the organization to extend post - sales equipment service, manage service partners, and set FS APAC apart from competitors in life cycle management. 
• Collaboration: Lead cross - organizational improvements spanning Engineering Design, Manufacturing, Installation, and After Sales Service. 
• People Management and Leadership: Develop and lead a highly competent Quality and Service team to achieve the highest level of after - sales service and quality output. 

Requirements

• Bachelor and above degree in Engineering and related major, MBA preferred
• 8+ years expertise in quality management 
• Comprehensive knowledge of manufacturing and equipment maintenance
• ERP and Lean production experience is required
• Strong verbal and written communication and interpersonal skills as well as Fluent English
• Advanced problem-solving and decision making
• Excellent leadership skill

What we offer you

• Join Franke to drive business growth and offer breakthrough innovative solutions to millions of customers globally, here, you will have the opportunity to shape the future of the foodservice industry and contribute to the continued success story of commercial kitchens worldwide.
• Join a globally leading company with ambitious goals, a unique culture, and inspiring people, making Franke an exceptional place to work.
• Franke encourage you to uphold the spirit of innovation, work pragmatically and collaboratively to scale the heights of the industry, and effectively select the best solutions.
   

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