Spare Parts Specialist

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Foodservice Systems division is a world-leading supplier of kitchen facilities, equipment and supplies solutions. As a full system manufacturer, distributor and program management partner, we supply global chains in the quick-service restaurant, convenience store and supermarket segments, helping to manage unit growth and upgrade their facilities.

Your tasks

Processing spare parts orders (both Domestic and Overseas)

• Enter the spare parts sales order in PBS according to oversea customer's request and Ensure delivery on-time.
• Reply on the inquiry from customer regarding the spare part's stock, price, ordering, etc. 

Processing Ordering

• Feedback the order processing status to customer and tracking the departure & arrival of order based on the request from customer. 
• Maintain the spare parts information in PBS, set up new spart number and sales price in PDM.
• Monitor orders send out status, invoice on time.
• Inventory planning and order follow-up by coordinating with internal departments.
• Coordinate with purchasing dept for spare part purchasing as well as inventory planning.
• Follow up with production dept for spare part production and planning.
• Coordinate with logistic dept for on-time-delivery with reasonable cost.
• Manage spare parts forecast according to market requirement.

Spare Parts Quality Complain

• Analyze and handle spare parts quality issues by working with involved depts.

Customer Satisfaction

• Maintain customer high satisfaction by meeting customer business expectations. Resolve conflicts with and complaints from customers with tack and diplomacy. Conduct Customer Satisfaction Survey per company expectation and provide analysis report and implement actions for improvements.
• Maintain high level of contacts with Franke’s customers and Franke 3rd Service Agent in spare Parts, to understand their requirements and expectations, and to keep good working relations by providing added value to customers.

Project Coordination

• Coordinate with other departments.
• Shorten the response time on sales order by simplifying and enhancing the procedure.

Reporting

• Submit report monthly, finish project per dept assignment.
• Prepare and submit supporting documents to Finance Dept. for invoice issuing; Prepare AR information and counter-check with customer.
• Based on AR report, follow up payment with customers.

Requirements

• Excellent communication skills.
• Fluently communicates with English.
• Be familiar with international trade rules. Have the foreign trade work experience is preferred.
• Be responsible.
• Be proactive to deliver the solutions for customers.

What we offer you

• A chance for professional development

• Work in an international environment

• Good coffee

Contact details

Franke Asia HR Team

Eva Lao