Share this Job

Business Systems Analyst (Global Support)

Apply now »

Date: Dec 30, 2020

Location: Malvar Batangas, PH

Company: franke

What the role requires


Essential duties and responsibilities

  • Provides support to the project manager for major IT system projects
  • Designs new system functionality through collaboration with the programming and development team
  • Assists business partners in implementing new functionality
  • Consults with users and gathers, analyzes, and prioritizes their problems and requirements
  • Consults with managerial and systems analysis personnel to clarify program intent, identify problems, suggest changes, and determine extent of programming and coding required
  • Analyze requests and develop system requirements from workflow charts or diagrams to support business processes
  • Manages system requirements including prioritization and coordination with representatives from other business units
  • Tests computer software, tracks bugs and coordinates end user testing
  • Compiles documentation of program development and subsequent revisions
  • Coordinates version control and Release Notice communication with users
  • Provides second level support to users thru IT ticketing system
  • Reliable attendance is a must
  • Other duties as assigned


We are looking for:


Education: University graduate


Degree: Graduate of any IT or business course


Experience: 5 years of total work experience, and 3 years of relevant work experience


Experience expectation highlight: Exposure to business process projects and web design software development lifecycle projects in a multi-national manufacturing company


Location: Willing to work in Malvar, Batangas, Philippines


Other requirements essential for the role:

  • Strong understanding about business processes and controls in a manufacturing and trading environment
  • Project Management skills
  • Interpersonal skills
  • Excellent communication skills
  • Excellent customer service orientation
  • Problem solving skills
  • With passion for technology
  • Outgoing and Energetic
  • Good presentation skills
  • Excellent team player
  • Knowledge in SQL is an advantage
  • Very good English (written and oral)
  • Knowledge to speak and read Mandarin/Cantonese is an advantage



Act Entrepreneurial
Be Accountable
Deliver Solutions
Foster Teamwork
Enable People
Customer Focus
Project Management
Problem Solving/Analysis

About Franke

Franke is a world leading provider of products and solutions for residential kitchens and bathrooms, professional foodservice, coffee preparation and semi-/public washrooms established in 40 countries. At Franke, we want to make everything we do wonderful - from what we manufacture and design, to the way we deal with our partners, customers and each other.


Franke Foodservice Systems is the world’s leading provider of kitchen equipment, supplies and a broad range of services for leading restaurant chains. Serve up wonderful moments with our foodservice Systems.

Additional information can be found at: www.franke.com


Important information to all Search Companies and Recruitment Consultants
Franke Group does not accept unsolicited assistance from search companies for employment opportunities. All CVs / resumes submitted by search companies to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.