Key Account Manager - Retail & E-Commerce

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Home Solutions division is the world’s leading provider of smart systems for domestic kitchens. Drawing on a long history of reliability and expertise, we help our partners enhance their businesses and provide outstanding kitchen and cooking experiences to our consumers by offering complete solutions for food preparation and cooking.

About the job

• Reports to the National Sales Manager Retail and e-Commerce
• Day to day Management of specified national retail and e-commerce customer accounts to include: product ranging, forecasting, pricing and terms negotiation, head office and store level relationship management
• To grow turnover and profitability with all accounts in a sustainable fashion

Your tasks

• Managing Key Customer Accounts at all levels as the responsible Franke contact
• Building head office relationships in buying, merchandising/planning and marketing to drive ranging and promotional activity
• Building relationships with regional and store level customer representatives to drive sales and brand awareness
• Implementing but also driving strategic initiatives alongside NSM
• Managing information:  pricing & promotional P&Ls, product forecasts, customer data requests
• Work closely with the Internal Key Account Manager to ensure all data and tasks are completed
• Work closely with all internal colleagues in each business function to ensure smooth running of customer accounts
• Present and report on competitor activity within the category.

Requirements

Experience

• 3+ years of sales experience in similar role 
• Of working with multiple, complex accounts in the national retail and e-commerce sectors.
• Of delivering customer pitches and training
• Proven track record in managing and negotiating with key account customers 
• Influencing at senior levels (externally and internally) 

Other Skills:

• High level of education – ideally to degree standard
• Strong analytical, numerical and communication skills 
• Competent in preparing reports, undertaking presentations, managing time and workload
• Experience of CRM applications
• High level of IT literacy
• High level of attention to detail 

What we offer you

• Pension Scheme with 6% employer contribution
• Other employee benefits 
• Discounts on Franke products

Availability

• Some flexibility in hours required to support the needs of the business including some national travel and occasional overnight stays.