Sales Back Office Specialist

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Home Solutions division is the world’s leading provider of smart systems for domestic kitchens. Drawing on a long history of reliability and expertise, we help our partners enhance their businesses and provide outstanding kitchen and cooking experiences to our consumers by offering complete solutions for food preparation and cooking.

About the job

Are you looking for an opportunity to showcase your customer service expertise and contribute to a dynamic sales environment? We have an exciting role available for a Sales Partner to join our team in Manchester.

As a Sales Partner, you will play an important role in managing customer orders and interactions, ensuring seamless transactions and outstanding customer service.

Your tasks

• Manage customer enquiries regarding orders, pricing, availability and deliveries via email and phone.
• Serve as the primary point of contact in the sales office, providing proactive support to our external sales team.
• Liaise closely with the Franke Shared Service Centre to ensure efficient transactional interactions with customers.
• Coordinate delivery reports and expedite back orders to meet customer needs.
• Arrange transport and confirm delivery or collections to customers.
• Collaborate with haulier, suppliers, warehouse and other operations staff members to facilitate smooth order processing.
• Handle sales order paperwork, including returns and credits, with accuracy and efficiency.
• Prepare documents according to customer requirements and company practices.
• Provide backup cover for the Consumer Care team when required.

Requirements

• Previous experience in a sales order processing environment.
• Experience in roles where organization and processes are critical.
• Experience using business operating systems, e.g., SAP is an advantage.

Other Skills:

• Demonstrable analytical skills,
• A customer service focus with a commitment to delivering exceptional service in every interaction, including excellent phone manners,
• Strong delivery focus, ensuring timely and efficient order processing and delivery,
• Exceptional time management skills to prioritize tasks effectively and meet deadlines,
• A strong sense of ownership, taking responsibility for tasks and ensuring their successful completion,
• High level of accuracy and attention to detail to maintain quality standards in all aspects of the role.

If you're ready to take on this exciting opportunity and contribute to our team's success, apply now!

Join us in providing exceptional service and support to our customers while enjoying a fulfilling career.

What we offer you

• LinkedIn Learning Access: Expand your skills with access to a vast library of online courses.
• Employee Benefits Platform: Enjoy perks and discounts through our employee benefits platform.
• Pension Scheme: Secure your future with our pension scheme, featuring a 6% employer contribution and a 1% employee contribution.
• Hybrid Work: Embrace flexibility with up to 2 days of remote work per week.
• Employee Assistance Program (EAP): Access confidential support and resources for personal and professional challenges.
• Free parking space

Other details

Recruitment Process:

• Interviews: The recruitment process will consist of max. two interview meetings. The first interview will be conducted online, followed by a second onsite interview in Manchester.

• Assessment Tests: Candidates may be asked to complete tests, including an Excel proficiency test, to evaluate their skills and suitability for the role.

Equal Opportunity Employer

We are committed to fostering an inclusive workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.