Account Manager - McDonald's

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Foodservice Systems division is a world-leading supplier of kitchen facilities, equipment and supplies solutions. As a full system manufacturer, distributor and program management partner, we supply global chains in the quick-service restaurant, convenience store and supermarket segments, helping to manage unit growth and upgrade their facilities.

About the job

SUMMARY
Manages and directs customer account support, project management, and large-scale deployment activities for the McDonald’s account. This role leads cross-functional initiatives from early development through execution, supports business growth, and ensures a positive deployment experience that strengthens long-term customer relationships.

Your tasks

ESSENTIAL DUTIES AND RESPONSIBILITES
• Lead large-scale deployments and customer initiatives for the McDonald’s account from concept through execution.
• Serve as the primary point of contact for McDonald’s Equipment and Operations teams, ensuring clear communication and alignment throughout all phases of development and deployment.
• Develops and maintains strong relationships with assigned key customer contacts and corporate departmental stakeholders to ensure a thorough understanding of customer operational objectives, timelines, and expectations.
• Work cross-functionally with internal teams including Engineering, IT, Purchasing, Logistics, Operations, Sales, and external OEM/Suppliers to support deployment readiness and execution.
• Partner closely with Franke IT to develop and manage survey tools that collect customer data and facilitate accurate order import into our system.
• Collaborate with Operations on order intake, order fulfillment, shipping execution, and issue resolution to deliver a positive customer deployment experience.
• Coordinate program data collection and tracking to ensure timelines, deliverables, and customer expectations are met.
• Serve as a trusted resource to McDonald’s throughout the development, pilot, and rollout of initiatives, resolving issues quickly and professionally to maintain customer satisfaction and operational continuity.
• Identify new business opportunities within the McDonald’s account to support revenue growth and expanded partnerships.
• Serves as liaison between the customer and all associated company divisions as required.
• Reliable attendance is a must
• 10%-20% travel may be required
• Other duties as assigned.

Requirements

KNOWLEDGE, SKILLS AND ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Project Management — Ability to lead large-scale deployments, manage multiple initiatives simultaneously, and coordinate timelines, resources, and stakeholders across functions.
• Customer & Account Management — Ability to develop and maintain relationships with key customer contacts; work directly with customers to deliver a positive deployment experience and strengthen long-term business relationships.
• Cross-Functional Collaboration — Ability to work effectively across technical, operational, and customer-facing teams to deliver solutions that meet customer requirements.
• Business Development — Ability to identify new business opportunities, support revenue growth, and contribute to strategic account expansion.
• High Language Skills — Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write business correspondence and present information effectively to customers and internal teams.
• High Reasoning Skills — Ability to solve practical problems, assess risks, and respond proactively to challenges during deployment and execution phases.
• Computer Skills — MS Word, MS Excel, PowerPoint, PBS
• Travel - 10%-20% travel may be required

EDUCATION and/or EXPERIENCE 
• Minimum one (1) year prior work experience in account management, project management, food service equipment, supply chain, restaurant operations deployments, or equivalent;
• Minimum Associate’s Degree, Bachelor’s Degree preferred  
• Or equivalent combination of education and experience 

SUPERVISORY RESPONSIBILITIES  
•    Does not supervise staff