Product Quality Engineer

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Foodservice Systems division is a world-leading supplier of kitchen facilities, equipment and supplies solutions. As a full system manufacturer, distributor and program management partner, we supply global chains in the quick-service restaurant, convenience store and supermarket segments, helping to manage unit growth and upgrade their facilities.

About the job

Responsible for ensuring the quality of the final product in the manufacture of stainless-steel industrial kitchens and ensuring customer satisfaction through the effective management of non-conformities, complaints, warranties, and product validations.

In addition to in-depth root cause analysis using 8Ds or 5 Whys methodologies, supports customer validations (McDonald's, Inspire, Burger King, Chick-fil-A, Popeyes, among others), and is jointly responsible with engineering for new launches, product validations, prototypes or initial runs, as well as monitoring engineering changes to the product.

Your tasks

• Direct customer service for any complaints, deviations, or concerns related to product quality.
• Comprehensive management of warranties and complaints, including reception, analysis, technical diagnosis, and follow-up until closure.
• Lead root-cause analysis using structured tools such as 8D, 5W, Ishikawa, Pareto, etc.
• Develop and implement corrective and preventive actions (CAPAs), ensuring their effectiveness and follow-up.
• Coordinate on-site and/or remote product validations with key customers, ensuring compliance with technical and functional requirements.
• Document and communicate findings and solutions clearly, professionally, and in English to customers and internal stakeholders.
• Monitor key indicators of customer satisfaction, complaint rate, response time, and corrective action compliance.
• Collaborate with internal areas (engineering, production, logistics, purchasing) to ensure a quick and effective response to customer issues.
• Generate executive and technical reports on failure trends, root causes, and opportunities for improvement.
• Participate in internal and external audits from a voice of the customer (VOC) perspective and close findings.
• Reliable attendance at the workplace is essential, with availability to serve national and international customers.
• Other tasks as assigned.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Industrial, Mechanical, or Related Engineering
• 5–7 years of experience in quality roles with a focus on customer service in manufacturing companies, preferably stainless steel or industrial equipment.
• Proven experience serving customers, preferably fast-food chains (QSR).

Technical knowledge:

• Proficiency in root cause analysis methodologies (8D, 5W, Ishikawa, Pareto).
• Core tools
• Advanced use of Excel and statistical tools.
• Knowledge of metal manufacturing processes (welding, cutting, assembly, polishing).
• Familiarity with interpreting drawings, tolerances, and technical requirements for customized products.
• Advanced English (spoken and written), essential for communicating with international customers.

Skills:

• Highly customer service-oriented and problem-solving.
• Ability to communicate clearly, technically, and professionally with customers.
• Proactive, analytical thinking, and results oriented.
• Ability to work under pressure and coordinate multiple issues simultaneously.

What we offer you

Competitive salary and comprehency salary.

Contact details