IT Support Specialist (Hybrid)

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

About the job

As IT Support Specialist you are a member of an international team and located in Sekocin Nowy. Your main task is to support IT users locally in four our locations: office in Warsaw and Sekocin Nowy, showroom in Janki and warehouse in Sekocin Nowy. You will get in touch also with employees and IT Service Desk team members in other locations in EMEA.

Your tasks

• 1st and 2nd level support within region Standard Applications (M365, Adobe and VPN Software)
• Joiner / Mover / Leaver handling with ServiceNow
• Software provisioning (SCCM)
• Client hardware (desktop, laptop, tablet, barcode scanner) & peripherials (printer, scanner, copier)
  • installation, maintenance & provisioning
  • VoIP
• Network support (LAN) and monitoring of WAN and server
• Mobile devices and contracts
• Introduction & training
• Licence Management
• Team member of projects
• Local contact for Platform Services
• Quotes and order process of hardware

Requirements

• Relevant educational qualifications
• Additional trainings for Microsoft (MCP level) and Cisco / Meraki
• Experience in managing warehouse IT systems
• Min. 3 Years work experience in the IT Service Desk area
• ICT service operations
• Basic ITIL knowledge
• Broad technical skills hardware, OS & software (Microsoft)
• Basic technical skills Server OS, network, storage (SAN, NAS)
• Basic application architecture know-how
• Proficiency in Polish and English

What we offer you

• Contract of employment (umowa o pracę)
• A chance for professional development
• Work in an international environment
• Flexible working time (from 7AM to 5:15PM)
• Home office options (Mandatory 3 days per week onsite)
• Social benefits such as:
  •  Benefit platform
  •  Medicover private medical care
  •  Multisport Card
  •  Life insurance 
  •  Discount for Franke products 
  •  E-learning platform
  •  Co-financing of glasses
  •  Co-financing of 14-day holidays (’Wczasy pod gruszą’)

Contact details

We are looking forward to the first contact with you. Please apply using the "Apply" button below. Thank you very much.

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