Business Development Manager-HoReCa

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Coffee Systems division is a leading global provider of state-of-the-art solutions for professional coffee making. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.

About the job

• Ensure a significant increase in penetration at Key Account and chains, contributing to budget achievement, enhancing and developing a coherent and consistent approach, both in terms of range and commercial terms.
• Ensure the application of the KA commercial strategy shared with the Sale Direction, developing and coordinating new relationships, retaining existing customers while at the same time promoting a stream of information on existing customer or prospect chains within the branch.
• Serve as the link of communication between key customers and internal teams
• Acquire a thorough understanding of key customer needs and requirements
• Networking and representing the company at industry events
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Developing an in-depth understanding of the products and services the company provides
• Providing detailed and accurate forecasting on KPIs and targets
• Working with management to agree budgets, target clients and strategy in line with overall business plan

Requirements

• At least 5 years of proven experience as sales/KA manager, in equipment for coffee shop business in the China market
• Bachelor or master degree in business, marketing or engineering
• Coffee shop business development experience is a must. Passion for Coffee Industry.     
• Strong problem-solving and negotiation skills
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Language Skills: Chinese and English
• Computer Skills: MS Office (Word, Excel, PowerPoint), Sales Force
• Self-motivated and independent character

Contact details

Franke Asia HR Team

Cocan Mou

Talent Acquisition Manager