Account Director

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Coffee Systems division is a leading global provider of state-of-the-art solutions for professional coffee making. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.

About the job

The Account Director role is a remote role that will support US clients, focusing on roasters and specialty coffee chains. The Account Director's primary responsibility is to ensure customer satisfaction and the long-term vision of the company and for controlling and directing all account activities for key customer accounts. Additionally, they will provide interactive support for outside sales in all aspects of order fulfillment and project management in order to ensure proper flow of information and order accuracy from all internal and external stakeholders.

Essential Duties and Responsibilities

• Directs all outside sales and inside Sales Administration personnel providing training, guidance and direction for key customer account.
• Develop, maintain and sustain corporate relationships with key customer accounts.
• Resolves disputes and problem with key customers and internal account support.
• Performs quarterly reviews of all Sales personnel.
• Provide information resource conduit to all areas of direct customer base (Regional, Corporate, Divisional, Franchisee’s and National Franchisee’s Association).
• Review/Establish monthly sales forecasting and project management planning to help achieve company sales budgets.
• Establishes process improvements and corrective actions through problem solving sessions.
• Reviews and manage workload and information sharing.  Assist in cross training goals to achieve fully functional project process.
• Assist in coordination of communication between Sales, Sales Administration, Product Management, Manufacturing, Engineering, Accounts Receivable, Production Planning, and Shipping and Information Systems.
• Assist VP of Sales with the organization of sales meetings, functions, National Conventions.
• Assist VP of Sales with developing selling strategies and tactics for Domestic and International Sales which includes the development and maintenance of a comprehensive Sales and Marketing Plan, develop marketing programs such as special promotions, rebate plans strategic marketing sales tools for company development and growth through increased awareness planning for key customer account.
• Extensive travels within the USA and International Markets with or without Market Manager’s and attends meetings, conferences, conventions as required to maintain market share and customer relationships in marketplace.
• Support sales in International markets where no Sales Manager is appointed or have minimal involvement and maintaining relationships with these customers.
• Setup/Maintain infrastructure that will support the Sales, Turnkey Installations, Service and Warranty for key customer account.
   

Requirements

• Bachelor’s degree in related field.
• Minimum (5) years’ prior related work experience.
• Must be located near a major airport.
• Must have a passion for specialty coffee.

What we offer you