Global Director of Segment Management

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Foodservice Systems division is a world-leading supplier of kitchen facilities, equipment and supplies solutions. As a full system manufacturer, distributor and program management partner, we supply global chains in the quick-service restaurant, convenience store and supermarket segments, helping to manage unit growth and upgrade their facilities.

About the job

SUMMARY
The Global Director of Segment Management role leads and directs key customer focused activities relative to both business development and account maintenance. Acts as customer and sales teams’ main point-of-contact and subject matter expert on behalf of the company capabilities. Manages key account relationship day-to-day with respect to new product development, customer project activity collaborating with Sales, Inside Sales, and Product Management. Leads a team of segment managers based in AMERICAS, APAC, and EMEA and reports to the Global Sr. Director of Segment Management.

Your tasks

ESSENTIAL DUTIES AND RESPONSIBILITES
• Gather and cascade internally the latest customer intelligence including VoC, insights and priorities by brand and by country (i.e. store package evolution, development priorities and markets, upcoming and planned rollouts, strategic imperatives) in partnership with sales team.  
• Acts as information resource and conduit to all areas of direct customer base (Regional, Corporate, Divisional, and in support of sales team members, Franchisee’s, and National Franchisee’s Association).  
• Investigate and determine cause of customer-initiated issues related to product functionality and provides timely internal and external communication of corrective actions.  
• Work with internal and external stakeholders to resolve field issues with product quality, reliability, functionality, installation, and application in a timely manner.  
• Coordinates with inside and outside sales teams to provide consultation to customer. Coordinate customer communication between sales, sales administration, and product management.
• Influence concept design and development in collaboration with product management.
• Influence global product roadmap and development strategy.
• Support sales enablement by collaborating with Product Management, Inside Sales, and Marketing Communications.
• Develop brand-specific marketing programs and promotions aligned with Joint Business Planning (JBP) priorities.
• Creates and maintains dashboards, KPIS, reports as required to support business needs.
• Create and maintain brand specific dashboards (priorities, rollouts, NPD, etc), KPIS, and ad hoc reports as required to support business needs.  
• Engage in periodic reviews of product pricing in coordination with Sales, Strategic Pricing and Product Management.  Perform other duties as assigned.

Requirements

KNOWLEDGE, SKILLS AND ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
• Strategic Agility – Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans..
• High Language Skills – Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Mathematical Skills – Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. 
• High Reasoning Skills – Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Computer Skills – Word Processing software, Spreadsheet software, Design related software, 3-D Design Software, Internet software, Manufacturing software, Database software.
• Project Management – Ability to manage multiple workloads from a department level, assigning projects based on team members skill level and area of expertise. 

EDUCATION and/or EXPERIENCE 
• Bachelor’s degree, Engineering
• 15 years of (business to business) in product management, product development, or product marketing.
• Business Development & account management experience preferred 

SUPERVISORY RESPONSIBILITIES
• Does not directly supervise staff but must be able to exert influence within other departments to communicate and champion product development priorities and deadlines. 

What we offer you

• Free, On-Site Medical Clinic
• Comprehensive benefits package (Health, Vision, Dental, and More) starting day 1
• Free life insurance
• 401k match up to 4%
• Paid time off and 11 holidays.

Contact details

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