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Market Manager Franke Foodservice Systems 1

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Date: Jun 19, 2022

Location: Smyrna, TN (Tennessee), US

Company: franke

About Franke

Franke is a world leading provider of products and solutions for residential kitchens, professional foodservice and coffee preparation established in 40 countries. At Franke, we want to make everything we do wonderful - from what we manufacture and design, to the way we deal with our partners, customers and each other. 

Franke Foodservice Systems is the world’s leading provider of kitchen equipment, supplies and a broad range of services for leading restaurant chains. Serve up wonderful moments with our foodservice Systems.

In this role, you will contribute by:

Provide complete customer support within assigned regions related to equipment requirements, remodel requirements and project management. Primary responsibility is to ensure customer satisfaction.

•    Provide information resource conduit regarding project or roll-out development to all areas of direct customer base (Regional, Corporate, and Owner/Operator).
•    Maintain constant awareness of new foodservice equipment developments.  Maintain dialogue with direct customer base (Regional, Corporate and Owner/Operator) regarding new equipment releases and equipment obsolescence to protect capital investments. 
•    Maintain constant awareness of customer operational changes as they relate to kitchen design or other restaurant areas.
•    Review monthly forecasting and project management planning to help achieve company sales targets.
•    Assist in coordination of communication between Inside Sales, Product Management, Manufacturing, Engineering, Accounts Receivable, CAD, Production Planning, IS, and Logistics departments.
•    Extensive travel within the Market Manager’s territory (>40%). Occasional travel to Franke US HQ in Smyrna, TN.
•    Maintain and build business growth with current account base, while growing market share in established shared markets and outside of legacy markets. 
•    Understand and effectively communicate company value proposition to clients.
•    Work effectively with Technical Service / Engineering team to deliver maximum customer satisfaction and repeat sales opportunities.
•    Be the highly visible face/voice of the company within the assigned geographic territory. Represent the company at key industry events and build a network that helps deliver the required growth in the territory.
•    Comply with customer cooperate standards and balancing the needs of the Operator to provide optimized kitchen layout and product solutions.
•    Manage projects to ensure accuracy and adherence to committed timelines from Quotation to Accounts Payable. 
•    Resolves on-site customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information. Consults with other client team members to identify the most cost-effective solutions.
•    Collaborate with internal partners to move deals forward and ensure customer success.
•    Reliable attendance is a must.
•    Other duties as assigned.

We are looking for:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•    Management — Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources.
•    Customer Service — Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
•    Design — Knowledge of design techniques, tools, and principles involved in production of technical plans, blueprints, drawings, and models. The ability to red-line building drawings to incorporate equipment changes.
•    Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
•    Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
•    Transportation — Knowledge of principles and methods for moving goods by air, rail, sea, or road, including the relative costs and benefits.
•    Critical Thinking – Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
•    Language Skills: Intermediate Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
•    Mathematical Skills: Intermediate Skills - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
•    Reasoning Ability: High Skills - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
•    Computer Skills: Word Processing Software, Spreadsheet Software, Design Software, Internet Software - General Knowledge, Project Management Software, Database Software – PBS/OCS, Microsoft Suite.
•    Degree in Business Administration preferred.
•    Minimum of five years prior related work experience calling on or working with global QSR customers.
•    Does not supervise staff.

What we offer you:

The opportunity to work with a leader in the foodservice industry. We offer a competitive salary (including commission program) and a rich benefits package including health, vision, dental, 401k match, paid PTO, on-site fitness facility, on-site clinic and much more.

Additional information can be found at:


Nearest Major Market: Nashville