Project Coordinator

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Coffee Systems division is a leading global provider of state-of-the-art solutions for professional coffee making. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.

About the job

As a Project Coordinator, you’ll play an important role in supporting our After Sales and Technical Training teams while helping deliver a great experience for our customers and service provider network. You’ll assist customers and service providers with service parts orders, provide support through our service call queue, and contribute to key call center performance goals. You’ll also help keep our technical training programs running smoothly by maintaining training rosters, coordinating schedules, ordering lunches, and assisting with training setup and breakdown.

If you’re organized, enjoy working with people, and like a hands on role that offers variety, collaboration, and the opportunity to make an impact across multiple teams, this could be a great opportunity to join the Franke Coffee Systems team. 

Essential Duties and Responsibilities

• Coordinate and manage assigned sales orders and projects throughout their lifecycle, ensuring milestones are met on time and within scope.
• Communicate with internal teams and customers to schedule surveys, equipment startups, installations, and other project-related activities.
• Track project and sales order progress, providing timely updates, reports, and insights to stakeholders. 
• Support quoting, order processing, and distribution scheduling, collaborating effectively with cross-functional teams and external partners.
• Maintain accurate project and order documentation, including purchase orders, credit information, billing, and customer records.
• Facilitate product authorizations, shipping, returns, and related logistics as required.
• Serve as a primary contact for customer and stakeholder inquiries, ensuring clear and professional communication via phone, email, or meetings.
• Assist with occasional after-hours support to meet critical project timelines.
• Participate in the service call queue and handle incoming Parts calls to support call volume, service levels, and other established call center KPIs.
• Provide administrative and logistical support for technical training programs, including scheduling training sessions, maintaining and updating training rosters, and communicating training details to participants and internal stakeholders.
• Coordinate meal and lunch orders for onsite training sessions and assist with setup and cleanup to help ensure a positive training experience.

Knowledge, Skills, and Abilities

• High School Diploma/GED required.
• Minimum 1 year of related experience in project coordination, customer support, or order management.
• Previous experience within a call center environment is preferred.