Segment Manager

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Foodservice Systems division is a world-leading supplier of kitchen facilities, equipment and supplies solutions. As a full system manufacturer, distributor and program management partner, we supply global chains in the quick-service restaurant, convenience store and supermarket segments, helping to manage unit growth and upgrade their facilities.

About the job

The Segment Manager, Strategic New Accounts, is responsible for working directly with customers and sales, and partners closely with product management to identify and launch new products and drive sustainable, profitable growth. 

Your tasks

New Product Development Champion

• Work directly with strategic accounts to identify, concept, scope and initiate new product opportunities.
• Gather and document voice of customer, operations and environmental observations, needs and challenges to enable successful new product opportunities with strategic accounts.
• Collaborate with product management and customers to define product requirements, influence concept development, support field tests and commercialization.
• Govern, review, initiate, monitor, and ensure delivery of basic development tasks in close partnership with engineering; track and measure post launch.

Product Quality & Issue Resolution

• Investigate and resolve customer-reported product issues related to quality, reliability, functionality, installation, and application.
• Coordinate corrective actions with internal stakeholders and communicate resolutions with customers.

Cross-Functional Collaboration & Business Growth

• Partner with Sales, Inside Sales, Product Management, and Marketing to support growth initiatives, strategic account plans, and product lifecycle management.
• Represent the company at customer visits, industry events, trade shows, and other business development activities as required.

Account Management Support

• Lead customer engagement activities, including meetings, project reviews, and alignment of development priorities.
• Serve as the subject matter expert for Franke products, providing technical and application support to customers and sales teams.
• Field and proactively solve specific customer requests related to Franke products.

Requirements

EDUCATION AND/OR EXPERIENCE

• Bachelor’s degree required, preferably in Engineering or ID
• 5 years of product development/design experience;
• 2 years business development or account management experience; Sales engineering experience preferred;
• Experience of working in global environment
• Readiness to business travel within North America (up to 40%) 

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.
• Strategic Agility - Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• High Language Skills - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• High Mathematical Skills - Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.  
• Very High Reasoning Skills - Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Computer Skills: Word Processing software, Spreadsheet software, Design related software, 3-D Design Software, Internet software, Manufacturing software, Database software.

COMPETENCIES

• Outstanding Communication Skills
• Solid Commercial Acumen 
• Solid Engineering/Design
• Outstanding Influencing Skills
• Cross-Functional Leadership
• Superior Customer Service Skills
• Solid Project Management Skills

What we offer you

• Free, On-Site Medical Clinic
• Comprehensive benefits package (Health, Vision, Dental, and More) starting day 1
• Free life insurance
• 401k match up to 4%
• Paid time off and 11 holidays.

Contact details