Senior Quality Operations Analyst

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Foodservice Systems division is a world-leading supplier of kitchen facilities, equipment and supplies solutions. As a full system manufacturer, distributor and program management partner, we supply global chains in the quick-service restaurant, convenience store and supermarket segments, helping to manage unit growth and upgrade their facilities.

About the job

SUMMARY

The Quality Operation Analyst will establish and maintain strategies for analyzing internal and external data from various sources to ensure ongoing Quality Operations and drive continuous improvement in the company’s Quality Management processes. 

The Quality Operation Analyst individual will lead the development, execution, and continued oversight of best-in-class Analytics strategies across the Franke Supply Chain.   This role will manage key Analytics programs such as the COPQ Dashboard, quality reporting and the corporate reporting system.  This individual will have visibility to and participate in sector and corporate wide Analytics/Metrics initiatives.

Your tasks

ESSENTIAL DUTIES AND RESPONSIBILITES
•    Identify key sources of internal and external quality systems and Quality Operations data and establish processes to collect and analyze this data in the Quality Environment. 
•    Improve, integrate & institutionalize Franke Quality Operations metrics and analysis 
•    Scan the internal and external Quality Operation environments for best practice trends, and use this information to shape quality Operation projects and strategy 
•    Lead the data gathering and remediation process across Supply Chain. 
•    Establish Quality Operation dashboard metrics, maintain dashboard, and provide the business with information necessary to improve performance against dashboard where necessary 
•    Conduct trend analysis within and across quality sub-systems data 
•    Provide analysis and regulatory intelligence as inputs into Management Reviews 
•    Perform focused research and analysis on specific issues as required 
•    Respond to ad-hoc requests for summary reports of data 
•    Research and report on industry Quality trends (e.g., recalls, enforcement action, etc.) 
•    Provide business case development for Quality Operation initiatives as needed 
•    Provide applicable change management for the Leadership teams across the Supply Chain 
•    Independently analyze data, identify trends, formulate and implement corrective action to improve overall quality systems compliance, effectiveness, and efficiency 
•    Apply appropriate KPI tools/ systems/ processes to meet department goals and objectives
•    Travel within the U.S. and globally
•    Performs other duties as assigned

Requirements

KNOWLEDGE, SKILLS AND ABILITIES

Very High Reasoning Ability - Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Management - Knowledge of business and management principles involved in strategic planning, leadership technique and coordination of people and resource allocation
High affinity to processes - Ability to structure tasks into repeatable, solid and documented processes. Ability to simplify existing processes and making them more efficient and effective.
Finance and Accounting - Knowledge of finance, accounting and costing principles, and analysis and reporting of financial data.
Natural authority - Ability to influence company employees at all levels of the organization. Reflex to speak up if activities do not go as planned or are misrepresented, even if unasked. 
Very High Language Skills - Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors.
High Math Skills - Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Computer Skills - Advanced Excel skills

EDUCATION and/or EXPERIENCE
Education: B.S in Engineering, scientific/statistical discipline or applicable degree, master's degree preferred 
Black Belt/Green Belt Process Excellence/Six Sigma training and certification preferred 
Minimum of 3-5 years' experience in Quality Environmental or adequate business. 
Education or training in the use of Probabilities and Statistics  
Strong understanding of quality, business and financial metrics is required.  
Experience with Tablo, Power Bi, and SQL strongly preferred

SUPERVISORY RESPONSIBILITIES
Does not directly supervise staff

COMPETENCIES

Business Acumen - Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting the organization; knows the competition is aware of how strategies and tactics work in the marketplace.
Intellectual Horsepower - Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp, capable, and agile.
Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.
Organizing - Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.
Presentation Skills - Is effective in a variety of formal presentation settings (one-on-one, small and large groups, with peers, direct reports, and bosses); is effective both inside and outside the organization, on both cool data and hot and controversial topics; commands attention and can manage group processes during the presentation; can change tactics midstream when something isn’t working. 
Written Communications - Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.
Analytical - Analytically strong with deep knowledge of how to achieve process improvements and the conversion of data into meaningful business information.  
Collaboration - the ability to collaborate with all levels of management across multiple sites and functions is required   
Negotiating - Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.
Strategic Agility - Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Process Management - Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient workflow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources.
Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.

What we offer you

• Comprehensive benefits package (Health, Vision, Dental, and More) starting day 1
• Free onsite clinic
• Free life insurance
• 401k match up to 4%
• Paid time off and 11 holidays.

Contact details

Franke Talent Acquisition Team, US

franke-recruiting.us@franke.com