Service Desk Technician I

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

About the job

SUMMARY 

Provides Level 1 technical and administrative support using Microsoft operating systems and a variety of application software.  Maintains adequate knowledge of existing hardware and software in use to maximize efficiency of the computer systems and users‘ utilization of them. 

Your tasks

ESSENTIAL DUTIES AND RESPONSIBILITES 

Provide Level 1 technical assistance and support for incoming questions and issues related to computer systems, software, and hardware. 

Add and maintain users on the network, assign application access, ensure security, and maintain their configurations are within standards. 

Add and maintain users in the phone system, assign access, and maintain their configuration.  

Assist in providing computer/network support relating to software and hardware problems reported by users. 

Maintain an adequate level of knowledge of operating systems and application software being used to provide high levels of support to users. 

Monitor and evaluate efficiency of software/hardware usage, providing items to be covered in training of users, making them more efficient. 

Install new software applications or hardware coordinating assistance from third parties when necessary. 

Reliable attendance a must. 

Other duties assigned.

Requirements

KNOWLEDGE, SKILLS AND ABILITIES 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Computers - Knowledge of computer hardware and software, including applications and programming, Internet Software, Explorer, Chrome 

Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. 

Intermediate Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. 

Basic Math Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs. 

High Reasoning Ability- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

EDUCATION and/or EXPERIENCE  

Associates Degree or equivalent combination of experience and education. 

2-4years related experience in a computer support environment 

SUPERVISORY RESPONSIBILITIES 

N/A 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Light work 

Talking, Climbing, Hearing, Walking, Seeing, Standing, Use of fingers and hands. 

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes 

High frequencies 

ENVIRONMENTAL, HEALTH AND SAFETY 

Employee will follow all Environmental Health and Safety rules that are set forth by the company.  

Contact details