Credit Controller

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Coffee Systems division is a leading global provider of state-of-the-art solutions for professional coffee making. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.

About the job

We are looking for an experienced Credit Controller to help us manage our debts. We require you to take responsibility for collecting debts from our company debtors, evaluating new credit requests, ensuring timely payments of company debts, processing invoices, maintaining the sales ledger, and providing administrative support. To succeed as a Credit Controller, we expect you to have a good eye for detail and the ability to reconcile complex company accounts. Ultimately, a high performing Credit Controller can maximize company profits by efficiently managing its debts.

Your tasks

• Timely and effective collection of all debts and customers payments
• Contact debtors through calls, emails to notify them of outstanding invoice
• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Resolve queries both internally and externally around outstanding invoices
• Take actions to encourage timely debt payments
• Update account status records and collection efforts
• Process cash refunds
• Posting and allocating daily receipts to accounting systems
• Evaluating new credit requests and conducting client credit checks
• Provide accounts information to internal departments
• Process invoices on accounting software
• Implement changes in the company’s credit control system
• Liaise with customers and the sales team

Requirements

• Excellent Customer Service - The ability to listen and negotiate with customers
• Ability to establish and maintain good client relationships, both internally and externally at all levels
• Patience and the ability to remain calm in stressful situations
• Persistence and determination
• Analytical skills and thorough attention to detail
• Maintaining of accurate financial records.
• Comfortable working with targets
• Familiarity with data entry software and MS Office package
• Ability to reconcile complex debtors accounts
• Problem-solving skills
• Ability to work well in a team

Desirable experience:

• Problem-solving skills, especially when working with complex accounts and customers.
• Reviewing and updating existing processes to improve the existing workflow.
• Negotiation of pre-payment plans with overdue debtors that require it.
• Complex reconciliation of accounts.
• Consultative (Customer Focused) approach with overdue clients to enhance customer retention.

What we offer you

• Opportunity to work in a collaborative and innovative environment.
• Professional growth and development opportunities.
• Competitive salary and benefits package.
• Be part of a company committed to excellence and innovation.
• 25 days of holidays
• Private Healthcare for you, with the option to add partner and children
• Life Insurance
• Income Protection
• Cycle to Work Scheme
• EV Car – Salary Sacrifice scheme