Customer After Sales and Installation Team Coordinator

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Coffee Systems division is a leading global provider of state-of-the-art solutions for professional coffee making. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.

About the job

We are seeking a motivated and experienced Customer After Sales and Installation Team Coordinator to join our UK team. This role is pivotal in ensuring the smooth and efficient coordination of after-sales support and installation services for our clients. The ideal candidate will be a dynamic, customer-focused individual who excels in a fast-paced environment and is committed to delivering exceptional service.

Your tasks

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• Coordinate and oversee the scheduling and execution of installation and after-sales service activities, ensuring they are completed in a timely and professional manner
• Act as the primary liaison between customers, service technicians, and internal teams to ensure clear communication and resolution of any issues.
• Develop and implement processes and procedures to enhance service delivery efficiency and customer satisfaction.
• Manage and maintain accurate records of installations, service interventions, and customer interactions in the CRM system.
• Handle customer inquiries and complaints with professionalism, ensuring all issues are resolved to the customer's satisfaction.
• Work closely with the sales and product teams to ensure a seamless transition from sale to installation and after-sales support.

Requirements

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• Proven experience in a coordination role within a customer service, after-sales support, or technical service environment.
• Excellent organizational skills with the ability to manage multiple tasks simultaneously and meet tight deadlines.
• Strong communication and interpersonal skills, with the ability to effectively communicate with customers, technicians, and team members at all levels.
• A commitment to providing exceptional customer service and a willingness to go above and beyond to meet customer needs.
• Please submit your CV and a cover letter explaining why you are the perfect fit for the Customer After Sales and Installation Team Coordinator role at Franke Coffee Systems UK to our career’s portal. We look forward to hearing how you can contribute to our team and enhance our customers' experiences.

What we offer you

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• 25 days annual leave.
• Salary Sacrifice Pension Scheme.
• EAP program with assisted benefits.
• Free car parking.
   

Contact details

Ann Jones

Human Resources Manager