IT Systems Engineer (Hybrid)

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

About the job

We are looking for a talented, highly technical individual to strengthen the Platform Service Center (PSC) team at Franke in Warsaw.
The PSC team is part of Franke’s Platform Services Organization and provides services to all companies of the Franke Group globally.

Your tasks

• M365 Operations:
  • troubleshooting issues with mailboxes, DL, Teams, and other M365 services both for end-users and local IT responsible
  • managing mailboxes and other M365 resources
  • managing quarantine and mail tracking as part of troubleshooting
  • knowledge sharing with local IT departments worldwide
  • enforcing policies and standards of M365 environment
• Troubleshooting and 2nd / 3rd Level Support for Server Operating Systems based on Windows and Linux
• Administrate services such as DHCP, DNS, GPO
• Work closely with Platform Services teams in global rollout projects
• Prepare technical documentations for tools, services and processes in English
• Provide second level support for Local IS responsible staff worldwide
• Perform other tasks, e.g. patch management, software maintenance

Requirements

• Master degree in Computer Sciences, or equivalent
• A minimum of 3 years of proven working experience in a similar position
  • Working experience with following technologies and tools:
  • Microsoft 365 services (Exchange, SharePoint, Teams, OneDrive)
  • Azure AD (Entra ID)
  • MS Windows Server 2019 and later
  • DNS, DHCP, GPO
  • Scripting (PowerShell)
  • Client Management solutions (e.g. Microsoft SCCM, Intune, Azure Arc)
  • General knowledge about networks
  • Linux environment knowledge would be an asset
• Open minded with good communication skills for support and service desk tasks

What we offer you

• Stable employment based on an employment contract (umowa o pracę)
• Home office options (2 days per week in Warsaw office), flexible working hours (from 7AM to 5:15PM)
• Remote work from anywhere (up to 20 days per year)
• Social benefits package: Medicover medical care, MultiSport card, life insurance, co-financing of glasses, holiday fund, birth or adoption allowance, discount for Franke products and more options available on out benefits' platform
• Essential introductory training and access to additional development trainings
• Opportunities to grow in an international work environment

Contact details

We are looking forward to the first contact with you. Please apply using the "Apply" button below. Thank you very much.