Sales Back Office Specialist with Dutch (Hybrid)

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

Your new role

As a Sales Back Office Specialist you'll be responsible for ensuring, together with the SBO organization, the delivery of excellent Sales Back Office services every day, providing the highest quality customer service.

You can make a real impact in this role, initiate improvements and support Franke digitalization & automation projects and contribute and take part in the creation of a European Sales Back-office organization.
We are seeking a talented and customer-oriented savvy individuals to join us. You will report directly to the Team Leader Sales Back Office.

Your main responsibilities

• Resolving written customer inquiries concerning orders, products, and services  
• Providing first level product support to customers via written communication 
• Managing product returns and claims  
• Creating field service orders  
• Performing order processing during peak times 
• Taking part in testing new solutions and participation in process improvement projects 
• Creating and updating proper process documentations  
• Support on newcomers onboarding
• Support of service scope expension

What you bring

• Experience in work with SAP/SD module and/or SAP C4C is an advantage 
• Strong attention to detail and accuracy 
• Experience in customer-/after sales - service  
• High level of customer and solution orientation
• Ability to work independently and within a team 
• Willingness to learn quickly  
• Basic technical understanding is an advantage
• English min. B1 level
• Dutch min. B2 level 

What we offer you

• Contract of employement (umowa o pracę)
• A chance for professional development
• Work in an international environment where English is the main language of communication
• Office location – quick and convenient public transport, near Warsaw West Station
• Flexible working time (from 7AM to 5:15PM)
• Home office options up to 80% (Mandatory minimum of 1 day per week in Warsaw office)
• Remote working from anywhere 
• Social benefits such as:
  •  Benefit platform
  •  Medicover private medical care
  •  Multisport Card
  •  Life insurance 
  •  Discount for Franke products 
  •  E-learning platforms
  •  Co-financing of glasses
  • Co-financing of language learning
  •  Co-financing of 14-day holidays (’Wczasy pod gruszą’)
  •  ICAS – EAP (psychological, financial, legal support)

Contact details

Anna, HR Specialist, is looking forward to the first contact with you. Please apply using the "Apply" button below. Thank you very much.