Sales Back Office Specialist with German (Hybrid)

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Home Solutions division is the world’s leading provider of smart systems for domestic kitchens. Drawing on a long history of reliability and expertise, we help our partners enhance their businesses and provide outstanding kitchen and cooking experiences to our consumers by offering complete solutions for food preparation and cooking.

About the job

As a Sales Back Office Specialist, you will play a key role in supporting our business customers across Europe and ensuring smooth and efficient order and service processes. Together with the international Sales Back Office team, you will deliver excellent support every day, helping our clients and internal partners achieve their goals. In this role, you’ll have a chance to make a real impact - by improving processes and supporting digitalization project and shaping the future of our European Back Office operations. You’ll work closely with experienced colleagues, learn about our products and systems, and continuously grow your technical and communication skills in a collaborative, international environment.
 

Your tasks

• providing product and order support to German-speaking business customers via written communication
• managing product returns and claims
• creating field service orders
• creating and updating proper process documentation
• performing order processing during peak periods to keep operations running smoothly
• participating in testing new solutions and improving processes and projects

What you bring

• fluency in German language (min. B2/C1 level)
• knowledge of English language (min. B2 level)
• first experience in after sales-service 
• customer-focused approach, strong orientation to KPI and targets
• basic technical understanding is an advantage

What we offer you

• stable employment based on an employment contract (umowa o pracę)
• home office options (2 days per week in Warsaw office), flexible working hours (from 7AM to 5:15PM)
• remote work from anywhere (up to 20 days per year)
• social benefits package: Medicover medical care, MultiSport card, life insurance, co-financing of glasses, holiday fund, discount for Franke products and more options available on out benefits' platform
• essential introductory training and access to additional development trainings
• opportunities to grow in an international work environment

Contact details

We are looking forward to the first contact with you. Please apply using the "Apply" button below. Thank you very much.

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