Senior Sales Back Office Specialist with German (Hybrid)

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Home Solutions division is the world’s leading provider of smart systems for domestic kitchens. Drawing on a long history of reliability and expertise, we help our partners enhance their businesses and provide outstanding kitchen and cooking experiences to our consumers by offering complete solutions for food preparation and cooking.

About the job

As a Senior Sales Back Office Specialist you'll be responsible for ensuring, together with the SBO organization, the delivery of excellent Sales Back Office services every day, providing the highest quality customer service.
You can make a real impact in this role, initiate improvements and support Franke digitalization & automation projects and contribute and take part in the creation of a European Sales Back-office organization.
We are seeking a talented and customer-oriented savvy individuals to join us. You will report directly to the Team Leader Sales Back Office.
 

Your tasks

• Processing orders using company internal tools (creation, modification, cancellation, follow-ups, quotes) in a timely manner (within SLA) according to Franke quality standards
• Handling customer inquiries related to orders, products and services in a clear and customer-centric way
• Managing product returns and claims
• Active participation in process improvement projects
• Providing first level product support to customers
• Verify and collecting missing information
• Creating and updating proper process documentation
• Support on newcomers onboarding and cross internal trainings
• Support of service scope expansion
• Creating field service orders
• Meeting or exceeding department targets and KPI’s
• Behave as a subject matter expert and support for other Team members

What you bring

• High level of customer and solution orientation
• 3-5 years of experience in Customer Service or similar (partial experience in Franke is an advantage)
• Strong attention to detail and accuracy
• Ability to work independently and within a team
• Decision making and problem-solving attitude
• Willingness to learn quickly
• English min. B2 level 
• German min. B2/C1 level

What we offer you

• Contract of employement (umowa o pracę)
• A chance for professional development
• Work in an international environment where English is the main language of communication
• Office location – quick and convenient public transport, near Warsaw West Station
• Flexible working time (from 7AM to 5:15PM)
• Home office options up to 60% (Mandatory minimum of 2 days per week in Warsaw office)
• Social benefits such as:
  •  Benefit platform
  •  Medicover private medical care
  •  Multisport Card
  •  Life insurance 
  •  Discount for Franke products 
  •  E-learning platform
  •  Co-financing of glasses
  •  Co-financing of 14-day holidays (’Wczasy pod gruszą’)

Contact details

We are looking forward to the first contact with you. Please apply using the "Apply" button below. Thank you very much.

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