Team Leader Sales Back Office (Hybrid)

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

Your new role

As a Team Leader Sales Back Office, you will be responsible for ensuring the consistent delivery of excellent Sales Back Office services, contributing to a superior customer experience.
You will have the opportunity to make a real impact by actively participating in the transformation from multiple single-country organizations to a unified regional structure. In this role, you will help drive organizational effectiveness and efficiency while leveraging digital capabilities.
We are looking for a talented, motivated, and solution-oriented leader to join our international team. You will report directly to the Head of Sales Back Office and Customer Service EMEA.

Your main responsibilities

•    Lead, coach, and develop the Sales Back Office Team for the DACH region, fostering a high-performance, collaborative team culture.
•    Define and communicate clear roles, responsibilities, and individual performance objectives aligned with team and business goals.
•    Ensure effective workload management, resource planning, and operational coverage to support smooth day-to-day operations.
•    Drive service excellence by consistently meeting or exceeding SLA and KPI targets related to productivity, accuracy, responsiveness, and quality.
•    Act as a key point of contact and escalation for both internal and external stakeholders, ensuring strong collaboration with Sales, Supply Chain, and other cross-functional teams.
•    Collaborate closely with DACH stakeholders and the Order Entry Team in India to align on processes, priorities, and improvement initiatives.
•    Analyze data, prepare performance dashboards, and present actionable insights through regular reports and presentations.
•    Own and maintain Standard Operating Procedures, ensuring they are clear, up to date, and consistently followed.
•    Lead and support process improvement initiatives by identifying opportunities to simplify, automate, and standardize operations.
•    Promote a culture of continuous improvement and innovation by encouraging open feedback and knowledge sharing within the team.
•    Work with IT and external partners to explore, test, and implement system enhancements and new tools, including automation and AI-driven solutions.
•    Support change management by preparing the team for new tools, processes, or organizational changes through training, communication, and hands-on support.

What you bring

•    Minimum of 3 years’ experience in team leadership within an international environment
•    Proven track record in effectively leading, coaching, and developing teams
•    Excellent communication and presentation skills
•    Solid knowledge of sales back office processes
•    Experience in project management and process optimization is a strong asset
•    Working knowledge of SAP/SD
•    Proficiency in MS Office tools (Outlook, Excel, PowerPoint, etc.)
•    Strong interpersonal, organizational, and problem-solving skills
•    Fluency in German (B2–C1) and English (C1)

What we offer you

• Work in an international organization
  Flexible working hours (starting between 7am-9am) and home office up to 3 days in a week
  Social benefits such as:
  Private medical care - Medicover
  Benefit Platform - Nais
  Multisport
  Life insurance
  Discount for Franke products
  E-learning platform

Contact details

We are looking forward to the first contact with you. Please apply using the "Apply" button below. Thank you very much.

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